Privacy Policy
TML Remittance Centre Sdn. Bhd. is committed to protecting the personal data of its customers in accordance with:
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Personal Data Protection Act 2010 (PDPA Malaysia)
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Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA)
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Money Services Business Act 2011 (MSBA)
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Guidelines issued by Bank Negara Malaysia
This Privacy Policy explains how we collect, use, disclose and protect personal data in relation to:
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Mobile Application
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Web Online Services
Types of Personal Data Collected
a. Identity Information
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Full name，NRIC / Passport number，Date of birth，Nationality
b. Contact Information
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Phone number，Email address，Residential address
c. Transaction Information
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Remittance transaction details，Beneficiary information，Payment records
d. Technical Information
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Device information，Location data (geo-location)
Purpose of Data Collection
Personal data is collected and processed for the following purposes:
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To process remittance transactions
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To perform Know Your Customer (KYC) and Customer Due Diligence (CDD)
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To comply with AML/CFT regulatory requirements
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To verify customer identity
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To detect and prevent fraud or suspicious activities
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To communicate with customers regarding services and transactions
Legal Basis for Processing
TML processes personal data based on:
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Compliance with legal and regulatory obligations
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Performance of contractual obligations
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Legitimate interests, including fraud prevention and security
Disclosure of Personal Data
TML may disclose personal data to:
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Bank Negara Malaysia and regulatory authorities
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Law enforcement agencies
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Financial institutions and payment partners
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Third party service providers (e.g. IT systems, hosting providers)
Disclosure is strictly limited to purposes of:
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Regulatory compliance
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Transaction processing
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Risk management and fraud prevention
Data Security
TML implements appropriate security measures, including:
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Data encryption
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Access control mechanisms
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Secure system infrastructure
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Monitoring of high-risk transactions
Data Retention
Personal data will be retained in accordance with:
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Regulatory requirements under AMLA and BNM guidelines
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Operational and legal requirements
Customer Rights
Customers have the right to:
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Request access to their personal data
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Request correction of inaccurate data
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Withdraw consent (subject to regulatory requirements)
Use of Mobile Application Features
The TML mobile application may require access to:
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Camera – for identity document upload
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Location (GPS) – for transaction verification and compliance
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Internet access – for transaction processing and communication
Cookies (Website)
The TML website may use cookies to:
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Improve user experience
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Analyse system usage
Updates to This Policy
TML reserves the right to update this Privacy Policy from time to time to reflect:
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Changes in legal or regulatory requirements
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Improvements to services
Contact Information
For any enquiries regarding this Privacy Policy, please contact:
Compliance Department
TML Remittance Centre Sdn Bhd
Email: compliance@i-tml.com
Phone: 07-4381293